Oh, the Irony…

3 Comments Written on February 9th, 2011 by
Categories: Google Adwords

While researching where Google’s product review stars are pulled from I came across this little gem.

Who writes this stuff? Do they not see the blatant irony of Google telling business owners how to treat their customers while they pull every means of communication with their Adwords support teams, herding people into brain-dead support forums?

How can I improve my seller ratings and reviews?

The best way to improve your ratings is to make sure that your customers receive excellent customer service. Happy customers attract more happy customers who are willing to rate you well and tell others about your business or products.

Read the reviews about your business, and be proactive about resolving issues raised by your customers with a positive result that reasonably satisfies all parties, including you.

I’m speechless.


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3 comments “Oh, the Irony…”

We certainly seem to live in a ‘do as I say’ world…

For all of their good stuff, Google’s patronising style and poor customer support certainly seem to be massive areas of weakness. Of course, they’re not alone in this but they really shouldn’t lecture when their own customer service is so weak.

We should all have stellar service on our $9.95 products, but Google can’t be bothered to even assign a part-time rep to a $100K+/month account on a product that made them more than $30,000,000,000 last year. Sounds about right.

I’m with Dr. Pete, although with a smaller spend, but certainly one that would have had a rep assignment a couple of years ago.

But didn’t the piece Geordie linked to just read like a Demand Media (or new AOL) page?

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